Before a return can be processed, you will be asked to confirm your acceptance of any charges/credits associated with the return of that product. The notification will include:
Following your acceptance of the refund/charges and when the return has been approved, a RMA (Returns Material Authorisation) will be raised. A Return Authorisation Notice will be sent to you featuring the RMA reference number which should be used in any communication with our returns department.
Below, you will see how charges will be applied depending on whether you receive deliveries by carrier or Barco van.
All charges will be deducted from credit notes or invoiced directly.
Please follow the relevant instructions on how to proceed with your return dependent on its ‘return type’:
Installed Products: Faults should be reported directly to the manufacturer. A list of applicable contact numbers can be found at the back of the Barco Price Book. For further assistance please call or email our returns team.
Faulty goods must be returned within the warranty period.
Goods will be only be accepted within 14 days of purchase. Restocking fees will apply, as well as any costs associated with the return. Customers are responsible for returning the items, in resaleable condition, to Barco – however Barco may, at it’s discretion, arrange to collect the item. Any costs associated with doing so will be passed on in addition to the restocking fee.
Important Reminder: Do not deface, write on or damage product packaging in any way. Non-faulty products which cannot be re-sold, due to issues with damaged/defaced packaging, will NOT be credited.
Our Returns Department will inform you of your return method.
For more information on returning any product supplied by Barco, please call our returns team: